Frequently Asked Questions

Please read our FAQ before sending us a message.

All our products are bespoke for you, we use the information you supply and create a unique order as requested.

Standard delivery is £4.89 per item, larger items may have an additional fee. For more information Please see each product for details.
Our products are only available to the UK and made within three to five working days.

We accept all major credit and debit cards. We also accept Paypal.

Orders are made within 3-5 working days.
Delivery will depend on postage selected at the checkout. 2nd class delivery is within 3 working days, 1st class delivery is within 1-3 working days.

Once payment has been accepted and we have received your order information we will get started on your design. Once your design is complete we will wrap and box your item, we bubble wrap and secure within a box for protection in delivery.

You will receive an email with your order information and invoice. 

Due to the nature of these personalised products we regret that we are unable to offer a refund.  We pride ourselves on delivering the best quality product to you, and are willing to discuss any issues further.

Each product is individually handmade and as such sometimes show slight differences in appearance to the listing image, due to make, placement of the print etc. This adds to the uniqueness and charm of each product. We never switch card, images or colour without your consent.

Slight irregularities can sometimes appear on printed works as these are not mass produced. We do not accept responsibility for this occurrence.

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